RWS Associates, Inc. offers all levels of training for certification in any of the 11 IT Infrastructure Library (ITIL) courses.  These include the following:

RWS Associates, Inc. provides a full range of consulting services in our two core competencies of

  • IT Service Management
  • Business Continuity/Disaster Recovery.

IT Service Management Consulting

Consulting services offered for IT Service Management include, but are not limited to, the following:

  • Conducting IT infrastructure process assessments, including maturity levels
  • Designing IT infrastructure processes, utilizing industry best practices based on the ITIL framework
  • Implementing IT infrastructure processes, including documented training and maintenance procedures

Business Continuity/Disaster Recovery Consulting

Consulting services offered for Business Continuity and Disaster Recovery (BC/DR) include, but are not limited to, the following:

  • Conducting an overall assessment of an organization’s current state business continuity and disaster recovery programs
  • Conducting a thorough business impact analysis whose scope is based on the needs of the client
  • Conducting a risk assessment whose scope is based on the needs of the client
  • Devising the most appropriate and cost-effective recovery strategies based on the results of the business impact analysis and risk assessment
  • Designing, implement and maintain business continuity plans and technical recovery plans in partnership with the client
  • Conducting table-top simulations and full operational BC/DR exercises at regularly scheduled intervals based on the requirements of the client

Advanced Level

  1. Managing Across the Lifecycle

All of the above classes include the following:
 - all required and accredited courseware materials
 - accredited examinations
 - required proctoring for the paper-based examinations

Results from the examinations will be made available to each candidate within 24 hours of completing the examination.

RWS Associates, Inc. has certified over 2000 IT professionals in the various aspects of IT Service Management and Best Practices based on the ITIL framework.

The average passing rate for the Foundations Level examination is 96%, which is higher than the industry average.

 The average passing rate for the Intermediate Level examinations is 92%, which is also higher than the industry average.  

Foundations Level

  1. ​Service Management Fundamentals (3-days)

RWS Associates, Inc.

Real World Solutions


ITIL Certification Training


Consulting Services 

Intermediate Level

  1. Service Strategy (3-days)
  2. Service Design (3-days)
  3. Service Transition (3-days)
  4. Service Operations (3-days)
  5. Continual Service Improvement (3-days)